Client fees within public healthcare

The client must receive an invoice for the client fee and a specific decision concerning the client fee. The invoice or decision must be accompanied by appeal instructions. Prepare your appeal concerning a public health care client fee within 30 days of having received the decision. If necessary, the patient ombudsman can help you […]

If you are dissatisfied with Kela’s decision

Decision on entitlement to care If you are dissatisfied with Kela’s decision on your entitlement to care, you can appeal against it to Kela. If, in Kela’s opinion, the decision cannot be rectified in the way you wish, you can appeal to the Social Security Appeal Board. You can appeal against the decision of […]

Patient’s means of legal protection and appeals

The authority processing the appeal and the appeal procedures depend on the nature of the matter. Appeals can be addressed to the following authorities: Wellbeing services counties organising healthcare Regional State Administrative Agencies The National Supervisory Authority for Welfare and Health (Valvira) The Social Security Appeals Board The Administrative Court and the Supreme Administrative […]