There will be amendments to the reimbursement model for seeking treatment independently. Our website content will be updated as soon as the amendments take effect. Read more: Changes to reimbursement of costs for treatment abroad

Client fees within public healthcare

The client must receive an invoice for the client fee and a specific decision concerning the client fee. The invoice or decision must be accompanied by appeal instructions. Prepare your appeal concerning a public health care client fee within 30 days of having received the decision. If necessary, the patient ombudsman can help you […]

Kela’s prior authorisation decision

Decisions by the Administrative Court of Appeal can be further appealed to the Supreme Administrative Court if the Supreme Administrative Court grants leave to appeal. You can appeal Kela’s decision concerning a prior authorisation if the decision concerns you or you are the custodian or trustee of a person mentioned in the decision. Kela […]

Kela’s decision concerning a certificate of entitlement to treatment

Prepare your appeal in writing and submit it to Kela within 30 days after having received information concerning the decision. You are considered to have received the decision on the seventh day after its mailing.

Reimbursement for medical care from Kela

The appeal can be written as a free-form document. Address the appeal to the Social Security Appeal Board (Samu). Deliver the appeal to Kela. The appeal must be submitted at the latest by the end of the 30th day since you received information on Kela’s decision. The decision is considered to have reached you […]

Patient’s means of legal protection and appeals

The authority processing the appeal and the appeal procedures depend on the nature of the matter. Appeals can be addressed to the following authorities: Municipalities and joint municipal authorities organising healthcare Regional State Administrative Agencies The National Supervisory Authority for Welfare and Health (Valvira) The Social Security Appeals Board The Administrative Court and the […]