Patient ombudsman

The task of the patient ombudsman is to provide advice and assistance if you are unhappy with the care or treatment that you have received, for example. The patient ombudsman can also assist you in making a claim, complaint or treatment injury report.

The patient ombudsman cannot comment on medical treatment decisions or whether or not treatment injury has taken place.

If you suspect that treatment injury has taken place, you can register an injury report with the Patient Insurance Centre. The Patient Insurance Centre will decide whether this is a case of treatment injury that must be compensated for.

You can receive the contact information for the patient ombudsman from the health centre or hospital where you were treated.

The services of the patient ombudsman are free.