Accessibility statement

This accessibility statement applies to the www.eu-healthcare.fi website. The statement reflects the situation on 11 September 2020.


Accessibility status of the online service

Our website meets the critical A and AA level accessibility criteria (WCAG criteria 2.1). The assessment was carried out by Contact Point for Cross-Border Healthcare in cooperation with the technical provider of our website.

Committed to improving the accessibility of our digital online service, we continuously develop the website user experience to ensure that the service is easily accessible to all users, including those with disabilities.

Parts of the content that are not accessible

Users may still encounter some accessibility issues on the website. The known issues are listed below. If you encounter a website issue not listed below, please tell us about it.

Content and functions not yet fully accessible:

  • Some link names are not descriptive enough, and some image links do not have text alternatives. (WCAG 1.1.1 and 2.4.4)
  • Some links on the website open in a new window without any indication of this in connection with the link. (WCAG 3.2.1).
  • The focus order of the social media feed provided by a third party is not logical, and the “Load more” function should be a button instead of a link. (WCAG 2.4.3 and 3.2.3)

We will correct the deficiencies listed above by the end of 2020.

Accessibility requirements do not apply to certain content

The following is a list of content on our website that does not fall under the accessibility legislation.

Our website contains

  •  videos in sign language published before 23 September 2020. These videos do not have captions.
    • Accessibility requirements do not apply to videos published before 23 September 2020.
  •  links to external websites the accessibility of which has not been assessed by the Contact Point for Cross-Border Healthcare.

Give us feedback on the accessibility

Did you find an accessibility issue in our service? Please let us know about it, and we will do our best to correct it.

To give feedback on the accessibility, please use the

Feedback on the accessibility will be received and addressed by the Contact Point for Cross-Border Healthcare.

Accessibility monitoring

If you notice any accessibility issues on the website, please send feedback to us first. We will respond within two weeks.

If you are not satisfied with the response you have received or do not receive a response within two weeks, you may file a report with the Regional State Administrative Agency for Southern Finland (site in Finnish and Swedish only). The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a report and how the matter will be processed.

Contact information for the supervisory authority:

Regional State Administrative Agency for Southern Finland
Accessibility monitoring unit
www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi
Telephone (switchboard): +358 295 016 000