Keyword: complaint

The client must receive an invoice for the client fee and a specific decision concerning the client fee. The invoice or decision must be accompanied by appeal instructions. Prepare your appeal concerning a public health care client fee within 30 days of having received the decision. If necessary, the patient ombudsman can help you […]

Decisions by the Administrative Court of Appeal can be further appealed to the Supreme Administrative Court if the Supreme Administrative Court grants leave to appeal. You can appeal Kela’s decision concerning a prior authorisation if the decision concerns you or you are the custodian or trustee of a person mentioned in the decision. Kela […]

Prepare your appeal in writing and submit it to Kela within 30 days after having received information concerning the decision. You are considered to have received the decision on the seventh day after its mailing.

The appeal can be written as a free-form document. Address the appeal to the Social Security Appeal Board (Samu). Deliver the appeal to Kela. The appeal must be submitted at the latest by the end of the 30th day since you received information on Kela’s decision. The decision is considered to have reached you […]