Contact the customer service of Finland’s Contact Point for Cross-Border Healthcare

How can we help?

The Contact Point for Cross-Border Healthcare provides general advice in situations involving healthcare provision between Finland and other EU countries. 

We can help if your enquiry relates to, for example: 

• travelling abroad or to Finland for medical treatment,
• using healthcare services in different EU countries,
• the principles governing the reimbursement of treatment received abroad,
• patients’ rights in cross-border healthcare or
• the quality, safety or practices of healthcare in Finland.

We provide information and guidance – we do not deal with individual cases or make decisions.

When are we not the right body?

The contact point does not provide assistance if the enquiry concerns:

• Kela applications or decisions,
• an individual’s claim for compensation or any other case-by-case consideration,
• appointments, treatment, vaccinations or other domestic healthcare services, or
• situations requiring urgent treatment.

In such cases, please contact Kela, your wellbeing services county or the healthcare facility directly.

Before contacting us, please see if you can find the answer to your question in the frequently asked questions.