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The legislative amendment will better safeguard the right to indispensable care and adequate healthcare services under the Constitution and the human rights treaties that are binding on Finland. Under the UN human rights treaties, states have an obligation to safeguard the right to health equally for all persons in their territory. Undocumented adults have the […]

In Poland, medicines can now be purchased from almost all pharmacies using a Finnish prescription. Correspondingly, Polish electronic prescriptions can be used to buy medicines in Finland. In addition to Poland, Finnish prescriptions are accepted in Estonia, Portugal and Croatia. Checklist for purchasing prescription medicines abroad with a Finnish electronic prescription Before taking a Finnish […]

Parliament has approved amendments to the Act on Cross-Border Healthcare. The amendments will affect the reimbursements paid by Kela for medical treatment without prior authorisation in another EU or EEA country, Switzerland or the United Kingdom. Customers can seek treatment abroad with or without prior authorisation. Until the present amendments, Kela has reimbursed costs for […]

Contrary to what has been reported in this article, prior authorisation under the directive will not be introduced from 2024, as there are currently no measures in the service choices in health care that would qualify for it. For more information, see the Kela press release. The President of the Republic of Finland has ratified […]

Collecting information to improve service We are developing the operations of the Contact Point for Cross-Border Healthcare to be able to serve our customers and partners even better. The Contact Point distributes information on using health services in Finland and abroad. Our primary service channels are EU-healthcare.fi and our email customer service (yhteyspiste@kela.fi). We wanted […]

Sara Kettunen, Katja Lehtinen and Sanna Halunen each worked at the Contact Point for Cross-Border Healthcare as university interns. The experience gained them career plans, self-confidence and tools for improved communications.

Today, there are different online clinics that can provide treatment across borders. In general, provider of health services can often provide remote services, in which case the patient does not have to travel to another country to receive treatment. When you use the services of a clinic located in another country or solely online, it […]

Our article series explains how the Contact Point for Cross-Border Healthcare collects information about customers seeking treatment abroad and how the results influence the development of our services. This part of the series looks at the results of our partner survey.

If you are unhappy with the treatment you received, you should primarily try to sort the matter out with the treatment provider. If necessary, you can submit a claim or a complaint. You can also ask for advice or help from the patient ombudsperson in your place of treatment.

As a patient, you have the right to good care and treatment in healthcare. You also have the right to participate in decisions concerning your treatment and the right to receive information about your treatment.