Customer interviews provide understanding of the service needs of people seeking treatment abroad

12.11.2024

Our article series explains how the Contact Point for Cross-Border Healthcare collects information about people seeking treatment abroad and how the results influence the development of our services. This part of our article series looks at the information we received from our interviews with customers.

What kind of service needs do people seeking treatment abroad have?

8.10.2024

Our article series explains how the Contact Point for Cross-Border Healthcare collects information about people seeking treatment abroad and how the results influence the development of our services. You can read the first part of the series in the What's new section. The second part of the article series gives you an insight into the information we received from benefits officers and customer service staff at Kela’s Centre for International Affairs about people seeking treatment abroad and their service needs.

Kanta.fi: Finnish ePrescriptions can now be used to purchase medicines in Czechia

7.10.2024

Use of the Finnish ePrescription has once again been expanded in Europe. Czechia is now participating in the service.

Contents of the EU-healthcare.fi website to be gradually renewed

7.10.2024

The Contact Point for Cross-Border Health Care has started to renew the contents of the EU-healthcare.fi website this year and will continue to gradually do so over the next few years.

Kanta.fi: If you consent, Spanish healthcare providers will be able to utilize your patient data recorded in Finland

23.9.2024

Spanish healthcare providers can now utilize your patient data in connection with your treatment. You can consent to this in MyKanta.

How does the Contact Point for Cross-Border Healthcare develop services for people seeking treatment abroad?

11.9.2024

The Contact Point for Cross-Border Healthcare collects information about various customer groups in order to develop the services. We started with collecting information about people seeking treatment abroad. Our article series will explain in more detail how we collected information about people seeking treatment abroad and how the results will influence the development of our services.

Kela: Agreement between Finland and Estonia on population data exchange may affect entitlement to medical care in Finland

29.8.2024

The agreement between Finland and Estonia on the exchange of population data entered into force on 1 May 2024. The new agreement only allows people to register a permanent address in one country at a time. If the person no longer has a municipality of residence in Finland, the entitlement to medical care can be checked from Kela, if necessary.

Making the EU-healthcare.fi website more user-oriented

7.8.2024

In the spring of 2024, a lot went on behind the curtains of the EU-healthcare.fi website. The site publication tool was updated to a newer version, which opened the doors for broader development.

Going on a trip? Prepare for your trip with the country-specific pages

3.7.2024

Preparation is the key to a successful trip. Visit the country-specific pages and check which health services you are entitled to in the destination and where to get help if you fall suddenly ill during the trip, for example.

Update to the brand of the Contact Point for Cross-Border Health Care

1.7.2024

The Contact Point for Cross-Border Health Care has updated its brand for increased consistency. The aim of the update is to clarify the communications and website, and to increase awareness of the Contact Point.