Category: What’s new
Kanta.fi: Finnish ePrescriptions can now be used to purchase medicines in Lithuania
1.4.2025Use of the Finnish ePrescription has once again been expanded in Europe. Lithuania is now participating in the service.
From information to action – how the contact point has utilised information collected through customer understanding work
27.3.2025Our article series explains how the Contact Point for Cross-Border Healthcare collected information about customers seeking treatment abroad and how the results influenced the development of our services. In the last article of this story series, we review what concrete changes we made to our services on the basis of customer understanding work.
Partners want clear customer communication on reimbursement criteria for treatment abroad
12.12.2024Our article series explains how the Contact Point for Cross-Border Healthcare collects information about customers seeking treatment abroad and how the results influence the development of our services. This part of the series looks at the results of our partner survey.
EU-healthcare.fi is being developed – we tested the site with website users
9.12.2024During the autumn, the Contact Point for Cross-Border Healthcare carried out user testings of the EU-healthcare.fi website with the objective of gathering information to support the development of the website and to obtain feedback and ideas from website users.
Stakeholder seminar in Helsinki on 22 October
18.11.2024The Contact Point for Cross-Border Healthcare and the European Commission organised a seminar for stakeholders on 22 October 2024 on improving patients’ awareness of their rights to international healthcare. The event included presentations from various stakeholders and a workshop to brainstorm new ways of cooperating.
Customer interviews provide understanding of the service needs of people seeking treatment abroad
12.11.2024Our article series explains how the Contact Point for Cross-Border Healthcare collects information about people seeking treatment abroad and how the results influence the development of our services. This part of our article series looks at the information we received from our interviews with customers.
What kind of service needs do people seeking treatment abroad have?
8.10.2024Our article series explains how the Contact Point for Cross-Border Healthcare collects information about people seeking treatment abroad and how the results influence the development of our services. You can read the first part of the series in the What's new section. The second part of the article series gives you an insight into the information we received from benefits officers and customer service staff at Kela’s Centre for International Affairs about people seeking treatment abroad and their service needs.
Kanta.fi: Finnish ePrescriptions can now be used to purchase medicines in Czechia
7.10.2024Use of the Finnish ePrescription has once again been expanded in Europe. Czechia is now participating in the service.
Contents of the EU-healthcare.fi website to be gradually renewed
7.10.2024The Contact Point for Cross-Border Health Care has started to renew the contents of the EU-healthcare.fi website this year and will continue to gradually do so over the next few years.
Kanta.fi: If you consent, Spanish healthcare providers will be able to utilize your patient data recorded in Finland
23.9.2024Spanish healthcare providers can now utilize your patient data in connection with your treatment. You can consent to this in MyKanta.