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Purchasing medication abroad

You can buy medicines from other EU or EEA countries either with a separate paper prescription or with an electronic prescription. Paper prescription for purchasing medication abroad You can ask the prescribing professional for a prescription that is valid in EU and EEA countries. The prescription is called a ‘Medical prescription for purchasing medication abroad’. […]

Legislative amendment on cross-border healthcare to take effect in May

Contrary to what has been reported in this article, prior authorisation under the directive will not be introduced from 2024, as there are currently no measures in the service choices in health care that would qualify for it. For more information, see the Kela press release. The President of the Republic of Finland has ratified […]

From Finland to treatment abroad

If customers want to seek treatment abroad, they must independently investigate what kind of care is available in the target country and what the seeking of treatment requires in practice. The customers are also responsible for having their patient documents translated and delivered to the treatment provider. Country-specific information about health services helps clients choose […]

From internship to career – Read the stories of three former interns at the Contact Point for Cross-Border Healthcare

Sara Kettunen, Katja Lehtinen and Sanna Halunen each worked at the Contact Point for Cross-Border Healthcare as university interns. The experience gained them career plans, self-confidence and tools for improved communications.

Keep these things in mind when using the services of a foreign online clinic

Today, there are different online clinics that can provide treatment across borders. In general, provider of health services can often provide remote services, in which case the patient does not have to travel to another country to receive treatment. When you use the services of a clinic located in another country or solely online, it […]

Health services abroad

Treatment costs and reimbursements

When customers coming from abroad seek treatment in Finland, they are primarily responsible for the costs of health services, arranging interpretation, translating documents and covering any related costs. Customers may receive treatment for the municipal resident’s client fee if they have a municipality of residence in Finland or if they present an appropriate certificate of […]

Partners want clear customer communication on reimbursement criteria for treatment abroad

Our article series explains how the Contact Point for Cross-Border Healthcare collects information about customers seeking treatment abroad and how the results influence the development of our services. This part of the series looks at the results of our partner survey.

Dissatisfaction with treatment, patient injuries and patient insurance in Finland

If you are unhappy with the treatment you received, you should primarily try to sort the matter out with the treatment provider. If necessary, you can submit a claim or a complaint. You can also ask for advice or help from the patient ombudsperson in your place of treatment.

Patient’s rights in Finland

As a patient, you have the right to good care and treatment in healthcare. You also have the right to participate in decisions concerning your treatment and the right to receive information about your treatment.