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Taking medicines abroad

Before your trip, you should determine any restrictions as there is variation between countries in terms of the quantities and types of medication you may bring with you. In addition to this, it is a good idea to find out about any rules and restrictions in any countries of transit. In some cases, an import […]

Partners want clear customer communication on reimbursement criteria for treatment abroad

Our article series explains how the Contact Point for Cross-Border Healthcare collects information about customers seeking treatment abroad and how the results influence the development of our services. This part of the series looks at the results of our partner survey.

Dissatisfaction with treatment, patient injuries and patient insurance in Finland

If you are unhappy with the treatment you received, you should primarily try to sort the matter out with the treatment provider. If necessary, you can submit a claim or a complaint. You can also ask for advice or help from the patient ombudsperson in your place of treatment.

Patient’s rights in Finland

As a patient, you have the right to good care and treatment in healthcare. You also have the right to participate in decisions concerning your treatment and the right to receive information about your treatment.

Holiday in Europe

Kanta.fi: Finnish ePrescriptions can now be used to purchase medicines in Lithuania

Use of the Finnish ePrescription has once again been expanded in Europe. Lithuania is now participating in the service.

What is the difference between falling ill suddenly and seeking treatment?

The vocabulary of international healthcare can sometimes seem difficult. When you receive treatment in another EU country, it is important to be able to differentiate between a case of sudden illness and seeking treatment. In this article, we explain in more detail the difference between the two and what to do in each situation to get the necessary treatment.

Taking medication with you on long trips – what to remember?

Returning to the South for the winter? Need your medicine with you? Is a Finnish prescription valid at your local pharmacy in Malaga? Before departure, you should find out about prescriptions, rules relating to reimbursable medication and applying for reimbursement. As a general rule, a prescription issued by a doctor in Finland is valid in […]

Patient insurance considerations when using health services abroad

When seeking health services at a foreign clinic or hospital, ensure in advance that you are aware of matters related to patient safety. The Finnish national patient insurance only covers treatment provided in Finland.

About the online service

The service is provided by the Contact Point for Cross-Border Healthcare in cooperation with the Ministry of Social Affairs and Health, the National Institute for Health and Welfare and the Social Insurance Institution. The Contact Point is located within Kela, and its operations are based on the EU Directive (2011/24) on the application of patients’ […]